Refund Policy

Last updated: 10 June 2026 (draft)

How billing works

Purchases are processed by Paddle as merchant of record. Paddle issues the invoice and processes refunds on our instruction or per its own buyer terms. See Paddle's buyer terms for details.

Requesting a refund

Email support@doihave.money or use the link in your Paddle receipt within 14 days of a charge. Include the email address used at purchase. Refunds are returned to the original payment method.

[LEGAL REVIEW REQUIRED: refund window vs EU 14-day withdrawal right for digital services and its waiver-on-delivery rules]

Renewals

If an annual renewal charges and you did not intend to continue, contact us within 14 days of the renewal date. Cancelling stops future charges and keeps access until the end of the paid period.

The free first number

The first safe-to-spend computation is free and requires no payment details, so there is nothing to refund before subscribing.